Terms of use

 

1. Purpose of these Terms

 

These Terms of Use govern access to and use of the website bardak.srb.

 

They do not govern sales, payment, delivery, withdrawal from a contract, complaints, personal-data processing, vouchers, appointments, or studio rules. Those matters are governed by the relevant separate documents.

 

2. Studio keramike Bardak and the responsible entity

 

“Studio keramike Bardak” is a brand name and not a separate legal entity.

 

Depending on the specific product, service, or communication, the responsible entity is:

 

  • Saša Matić PR Studio keramike Bardak, Pančićeva 14, Belgrade (Stari grad), company registration number 65923181, tax identification number 112170797 — for the online shop, offers and sales of ceramic products, customer accounts intended for the shop, delivery, and customer support (the “Sole Proprietor”);
  • Udruženje grnčara Bardak, Pančićeva 14, Belgrade, company registration number 28025548, tax identification number 106810377 — for courses, workshops, reservations, educational vouchers, kiln-firing services, space rental, and professional advice (the “Association”).

 

The Sole Proprietor and the Association are separate entities. The entity identified in the offer, confirmation, or relevant separate document is responsible for the particular contract, enquiry, or service.

 

3. Related documents

 

The following documents apply to particular activities:

 

 

Where a separate document applies to a specific product or service, its provisions take precedence to the extent that they govern that specific matter.

 

4. Use of the website

 

You may use the website for lawful, personal, and informational purposes, including reviewing the offer, sending enquiries, and using available features.

 

You must not:

 

  • interfere with the operation, security, or availability of the website;
  • attempt unauthorised access to accounts, servers, databases, or other protected parts of the system;
  • use automated tools to download content in bulk, collect data, or overload the website without prior permission;
  • introduce or transmit malicious code, viruses, unsolicited messages, or other content that may endanger users or the system;
  • impersonate another person or use another person’s information without authorisation;
  • use website content in a manner that infringes the rights of Studio keramike Bardak or third parties.

 

5. Customer account

 

A customer account is intended for online-shop and purchasing features.

 

You are responsible for the accuracy of the information you provide, safeguarding your access credentials, and activities carried out through your account. If you suspect unauthorised access to your account, notify us without delay at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

We may temporarily restrict access to an account where necessary to protect the account, the system, other users, or to comply with the law. This does not affect rights granted to you by law or under an existing contract.

 

6. Enquiries, offers, and the online shop

 

Product pages, contact forms, and other communication channels may be used to send enquiries and prepare an offer.

 

Sending an enquiry, adding a product to a selection, or using the website does not by itself create a contract. The procedure for concluding a contract, prices, payment method, delivery, withdrawal, and complaints is governed by the Terms of Sale and Complaints and the specific offer.

 

7. Intellectual property

 

Texts, photographs, video and audio recordings, illustrations, design, logo, graphic elements, content database, and other materials on the website are protected by intellectual-property laws.

 

Unless clearly stated otherwise, the rights holder for website content is the Sole Proprietor or another person identified next to the relevant content.

 

Personal, non-commercial use of content is permitted only to the extent necessary to browse and use the website. Any other use, including publication, reproduction, adaptation, commercial use, or use of photographs and design, requires prior permission from the rights holder.

 

You may place a standard link to a publicly available page of the website provided that it does not create a false impression of cooperation, endorsement, or affiliation with Studio keramike Bardak.

 

If you believe that your rights have been infringed on the website, notify us at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide sufficient information for us to consider the report.

 

8. Accuracy and availability

 

We aim to keep website content accurate, clear, and up to date. However, technical, typographical, or other unintentional errors may occur.

 

We may amend, supplement, remove, or temporarily limit website content and features where justified, particularly for maintenance, security, error correction, or legal compliance.

 

We do not guarantee uninterrupted availability of the website or the absence of technical disruptions. This does not affect contractual obligations, statutory consumer rights, or liability that cannot be excluded or limited by law.

 

9. External links and third-party services

 

The website may contain links to third-party websites and services. Such links are provided for information or easier navigation.

 

We do not control the content, availability, security, privacy policy, or terms of use of those websites. The use of third-party services is subject to their rules.

 

10. Privacy, cookies, and commercial communications

 

Personal-data processing, cookies, analytics, and the rights of individuals whose data are processed are governed by the Privacy Policy and the relevant cookie settings on the website.

 

Using the website or sending an enquiry does not constitute consent to receive commercial communications.

 

If newsletter sign-up or another form of direct commercial communication becomes available in the future, sign-up will be voluntary, based on a clear action by the user, and accompanied by an unsubscribe option in every message or another simple means of opting out.

 

11. Changes to these Terms of Use

 

The current version of these Terms of Use is available on this page with its effective date.

 

Changes that materially affect users’ rights and obligations will be published in an appropriate manner before they take effect, unless an urgent change is necessary for security, prevention of misuse, or compliance with a mandatory legal requirement.

 

Changes apply prospectively. They do not alter an existing contract to the consumer’s detriment without the consumer’s express consent, unless the change is required by law.

 

12. Severability

 

If any provision of these Terms of Use is found invalid, unlawful, or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision will apply only to the extent permitted by law or will be replaced by a provision that most closely achieves its lawful purpose.

 

13. Electronic communications

 

Where appropriate and permitted by law, confirmations, offers, notices, and other communications may be delivered electronically, in particular by email.

 

Specific rules on concluding a contract, contract confirmation, and durable medium are governed by the Terms of Sale and Complaints and mandatory law.

 

14. Governing law and contact

 

The laws of the Republic of Serbia apply to the use of this website.

 

The parties will seek to resolve any dispute amicably first. These Terms do not limit consumer rights, including rules on court jurisdiction and out-of-court consumer dispute resolution where applicable.

 

For questions about these Terms of Use, contact:

 

Studio keramike Bardak
Pančićeva 14, 11000 Belgrade, Republic of Serbia
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Effective date: 03.08.2026.